Frequently asked questions
Application crash. On a couple of occasions, we've hit application crashes, specifically the following: "TomTom Navigator.exe has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor. Program: TomTom Navigator.exe. Exception: 0xc0000005, Address: 000b2c6c". We got this using v2.24 (361). We've seen two solutions proposed online:
This may be a problem with custom POI files. Check the names used - the bitmap and the datafile must have identical names: first one capital - rest lowercase.
One user solved the problem by removing the optional colour schemes that were obtained from the TomTom site. Removal solved the problem.
We found that reinstalling the map (not the application), solved the problem. If you get a similar crash, check the files in the map folder for anything odd.
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