Error code OX00829C98 bij installeren nieuwe HP printer Mac

Status
Niet open voor verdere reacties.

ARoos57

Nieuwe gebruiker
Lid geworden
20 jun 2021
Berichten
4
Bij het installeren van mijn nieuwe HP ENVY 6230 printer krijg ik de error code OX00829C98. Via de HP chat de gevraagde verwijderen op mijn Mac uitgevoerd. Alle HP apps verwijdert en ook de printer verwijdert in het Systeem. Wat kan ik doen om de error eruit te krijgen en de printer te installeren?
 
Dank voor de snelle reactie. Ik heb dit reeds geprobeerd, maar helaas blijft de foutmelding steeds terugkomen.
 
Beschermfolie o.i.d. van de inktpatronen verwijderd? zitten ze er überhaupt in?
 
Verplaatst naar Mac sectie

Om snel een inzicht te krijgen wat er allemaal actief is op je Mac kun je gebruik maken van de gratis EtreCheck tool.
De tool geeft bovendien aanwijzingen van de mogelijke problemen die zich voor doen op je Mac, deze worden rood gemarkeerd in het rapport.

Nadat het rapport is gegenereerd kun je de inhoud naar het OS X klembord kopiëren, deze kun je dan met cmd⌘ + V plakken in een reactie.

Het complete EtreCheck rapport bestaat uit data van:
* Systeem Software.
* Disk informatie.
* USB, FireWire, Thunderbolt informatie.
* Configuratie bestanden.
* Overzicht van de gebruikte kernel extensions.
* Overzicht van de actieve systeem/gebruiker daemons en agents.
* Inlog items.
* Internet Plug-ins.
* Safari Extensies.
* Overzicht voorkeurpanelen.
* Audio en iTunes plug-ins.
* Overzicht status Time Machine.
* CPU gebruik en processen.
* Geheugen processen en virtueel gebruik van het geheugen.
 
Laatst bewerkt:
Resultaat EtreCheck Mac

Wat betekent dit resultaat van EtreCheck i.r.t. de Error code HP Printer? Wat moet ik doen?

EtreCheckPro version: 6.4.4 (6E015)
Report generated: 2021-07-06 11:58:25
Download EtreCheckPro from https://etrecheck.com
Runtime: 5:55
Performance: Below Average

Problem: Apps are crashing

Major Issues: None

Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
No Time Machine backup - Time Machine backup not found.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
Low performance - EtreCheck report took an unusually long time to run.
Limited drive access - More information may be available with Full Drive Access.
Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
iMac (21.5-inch, Late 2015)
iMac Model: iMac16,1
1,6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core
8 GB RAM - Not upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1867
BANK 1/DIMM0 - 4 GB DDR3 1867

Video Information:
Intel HD Graphics 6000 - VRAM: 1536 MB
iMac 1920 x 1080

Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Container] 1000.00 GB
disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes)
disk1s1 - M*********************s (APFS) [APFS Virtual drive] (Shared - 314.42 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 513 MB used)
disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used)
disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used)
disk1s5 (APFS) [APFS Container] (Shared - 15.31 GB used)
disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.31 GB used)
disk1s6 - Update (APFS) (Shared - 5 MB used)

Mounted Volumes:
disk1s1 - M*********************s [APFS Virtual drive]
1000.00 GB (Shared - 314.42 GB used, 664.99 GB available, 664.61 GB free)
APFS
Mount point: /System/Volumes/Data

disk1s2 - Preboot [APFS Preboot]
1000.00 GB (Shared - 513 MB used, 664.61 GB free)
APFS
Mount point: /System/Volumes/Preboot

disk1s4 - VM [APFS VM]
1000.00 GB (Shared - 4.30 GB used, 664.61 GB free)
APFS
Mount point: /System/Volumes/VM

disk1s5s1 - Macintosh HD [APFS Snapshot]
1000.00 GB (Shared - 15.31 GB used, 664.99 GB available, 664.61 GB free)
APFS
Mount point: /
Read-only: Yes

disk1s6 - Update
1000.00 GB (Shared - 5 MB used, 664.61 GB free)
APFS
Mount point: /System/Volumes/Update

Network:
Interface en0: Ethernet
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 13.75 GB available

System Software:
macOS Big Sur 11.4 (20F71)
Time since boot: Less than an hour

Notifications:
EtreCheckPro.app
one notification

Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled

Antivirus software: Apple

Unsigned Files:
Launchd: /Library/LaunchDaemons/com.citrix.ReceiverUpdaterHelper.plist
Executable: /Library/PrivilegedHelperTools/com.citrix.ReceiverUpdaterHelper
Details: Exact match found in the legitimate list - probably OK

Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist
Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer
Details: Exact match found in the legitimate list - probably OK

Plugin: /Library/Internet Plug-Ins/Silverlight.plugin

Kernel Extensions:
/Library/Extensions
[Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.28.0 - SDK 10.12)
[Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.6.1 - SDK 10.12)

System Launch Agents:
[Not Loaded] 16 Apple tasks
[Loaded] 176 Apple tasks
[Running] 142 Apple tasks

System Launch Daemons:
[Not Loaded] 36 Apple tasks
[Loaded] 177 Apple tasks
[Running] 146 Apple tasks
[Other] 3 Apple tasks

Launch Agents:
[Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-06-18)
[Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-06-18)
[Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-06-18)
[Running] com.citrix.WebLauncher.plist (Citrix Systems, Inc. - installed 2021-06-18)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-06-16)

Launch Daemons:
[Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-19)
[Loaded] com.citrix.ReceiverUpdaterHelper.plist (? 0 - installed )
[Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-06-18)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-06-16)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-01-07)
[Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-29)

User Launch Agents:
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-05)
[Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-05)
[Other] com.hp.devicemonitor.plist (? 0 - installed 2020-10-22)
[Other] com.hp.productresearch.plist (? 0 - installed 2020-10-22)
[Running] com.spotify.webhelper.plist (Spotify - installed 2018-09-22)
[Other] com.techyutils.spchlpr.plist (? 0 - installed 2018-10-26)

User Login Items:
[Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-07-06)
Modern Login Item
/Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app

Internet Plug-ins:
Silverlight: 5.1.50901.0 (? - installed 2017-12-03)

Backup:
Time Machine Not Configured!

Performance:
System Load: 1.43 (1 min ago) 1.61 (5 min ago) 1.65 (15 min ago)
Nominal I/O speed: 0.03 MB/s
File system: 36.82 seconds
Write speed: 81 MB/s
Read speed: 58 MB/s

CPU Usage Snapshot:
Type Overall
System: 2 %
User: 2 %
Idle: 96 %

Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
WindowServer 9.24 % (Apple)
EtreCheckPro 2.96 % (Etresoft, Inc.)
com.apple.WebKit.WebContent (7) 1.96 % (Apple)
kernel_task 1.78 % (Apple)
Safari 0.08 % (Apple)

Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheckPro 865 MB (Etresoft, Inc.)
com.apple.WebKit.WebContent (7) 552 MB (Apple)
App Store 175 MB (Apple)
MTLCompilerService (12) 156 MB (Apple)
garcon (5) 137 MB (Dropbox, Inc.)

Top Processes Snapshot by Network Use:
Process (count) Input / Output (Source - Location)
mDNSResponder 483 KB / 52 KB (Apple)
apsd 6 KB / 22 KB (Apple)
ReceiverHelper 8 KB / 1 KB (Citrix Systems, Inc.)
com.apple.Safari.SafeBrowsing.Service 5 KB / 2 KB (Apple)
netbiosd 906 B / 490 B (Apple)

Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 4 (Apple)
com.apple.WebKit.WebContent (7) 1 (Apple)
Safari 0 (Apple)
ReceiverHelper 0 (Citrix Systems, Inc.)
AirPlayXPCHelper 0 (Apple)

Virtual Memory Information:
Physical RAM: 8 GB

Free RAM: 101 MB
Used RAM: 4.47 GB
Cached files: 3.43 GB

Available RAM: 3.53 GB
Swap Used: 0 B

Software Installs (past 60 days):
Install Date Name (Version)
2021-06-02 Pages (11.1)
2021-06-02 Numbers (11.1)
2021-06-02 Keynote (11.1)
2021-06-05 macOS 11.4 (11.4)
2021-06-09 HEMA fotoservice (3.45.2)
2021-06-16 Microsoft AutoUpdate (4.36.21061301)
2021-06-16 Microsoft Excel (16.50.21061301)
2021-06-16 Microsoft OneNote (16.50.21061301)
2021-06-16 Microsoft Outlook (16.50.21061301)
2021-06-16 Microsoft PowerPoint (16.50.21061301)
2021-06-16 Microsoft Word (16.50.21061301)
2021-06-18 iMovie (10.2.4)
2021-06-18 HP Easy Scan (1.10.0)
2021-07-06 XProtectPlistConfigData (2149)
2021-07-06 MRTConfigData (1.81)
2021-07-06 Citrix Workspace (21.06.0)
2021-07-06 HP Smart (12.8.0.1462)

Clean up:
~/Library/LaunchAgents/com.techyutils.spchlpr.plist
~/Library/Application Support/spc/spchlpr.app/Contents/MacOS/spchlpr
Executable not found
~/Library/LaunchAgents/com.hp.devicemonitor.plist
/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor
Executable not found
~/Library/LaunchAgents/com.hp.productresearch.plist
/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/MacOS/HP Product Research
Executable not found

Diagnostics Information (past 7-30 days):

End of report
 
Laatst bewerkt:
Als ik zoek ga naar Ox00829C98 opzoek, zie ik dit: "What does error code 0x00829c98 mean?
What is the error 0x00829c98? Over time, the print quality of your printer may deteriorate. In other words, this means that the ink cartridge and print head may need to be replaced"


In Nederlands
"Na een bepaalde tijd gaat de printkwaliteit van je printer achteruit. In andere woorden betekent dat de intcartrdiges en printkop vervangen moet worden".

Betreft dit een oude printer?
 
Reactie naar Dorado: Nee, het betreft een error op een nieuwe printer.

inmiddels clean up van resultaat EtreCheck uitgevoerd. Oude HP printer opnieuw geïnstalleerd en alles werkt weer! Nieuw printer kan weer in de doos en retour gezonden naar leverancier.

Dank voor jullie hulp. De EtreCheck heeft geholpen.
 
Status
Niet open voor verdere reacties.
Steun Ons

Nieuwste berichten

Terug
Bovenaan Onderaan