Eerst zou ik een tracert runnen naar de logon server van wow,
Start - Uitvoeren - "cmd" intypen - enter - Voer deze command in: tracert eu.logon.worldofwarcraft.com > C:\tracert.txt
Handleiding van Blizzard zelf;
As a first step, delete the WTF, Cache and Interface folders in the World of Warcraft directory. This will reset the game to default settings, clear the cache and reset the user interface. It is possible that these have been corrupted.
If the issue continues, make sure that you have the latest drivers installed for your network adapter from the manufacturer's homepage.
Also, download and install the most recent Firmware available for your router from the router manufacturer's support website.
After making sure that these are up to date, please check your network card configuration in our FAQ guide here:
http://faq.wow-europe.com/en/article.php?id=028
If the problem continues and you do not have these options or the settings above have not helped, please supply us with the following information together with a tracert file and dxdiag and msinfo files:
-Your town and Country:
-Realm played:
-Internet Service Provider:
-How fast is your internet connection? :
-Modem model:
-Router model (if used):
-Do you share your connection?
-Connection used, USB, Ethernet or Wifi:
-Network card model if one is used:
-Have you experienced this problem on another realm?
To run a Trace Route to our log-in server:
- Click 'Start' and then 'Run'
- Type "command" and press Enter
- In the command window, type
tracert eu.logon.worldofwarcraft.com > C:\tracert.txt
A file will be created on your local drive (C
called tracert.txt that contains the trace route information. Please be patient when waiting for the tracert command to complete as it may take several minutes. When you are returned to the command prompt, then the trace is complete. Please attach your tracert.txt to your reply for further analysis.
To obtain the systems diagnostic files, follow the instructions below:
Important Note: Please reboot your system prior to creating the dxdiag and msinfo files.
1. Click on Start.
2. Click on Run.
3. Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool. Run the DirectDraw, Direct3D and DirectSound tests found under the Display and Sound tabs before creating the dxdiag.txt file.
4. Click on the Save All Information Button (save this file to your windows desktop and name it dxdiag).
5. Click on the More Help tab and open the Microsoft system information tool (MSInfo).
6. Click on File and choose Export (save this file to your windows desktop as a text file and name it MSInfo). Please make sure to save this file as a .txt file and NOT as a .nfo file.
7. Attach the dxdiag.txt and msinfo.txt files en mail ze naar
wowtecheu@blizzard.com met de nodige uitleg van jou kant af.
Ik hoop dat het een beetje duidelijk is,
Succes
