Xs4all

[Zygomar]

First of all, I am sorry I don't speak Dutch. Actually, mijn Nederlands is slecht !

I have an issue with an Internet provider which is XS4ALL and I am looking for help as I don't know what to do.

I lived in the Netherlands for a couple of years. And took first a dialup subscription with XS4ALL and then converted into an ADSL account.

When I moved back to my country in August 2004, I asked XS4ALL to disconnect my account. I followed the process. Did it twice. Sent registered letters. Called them many times.

But nothing happened and I still paid until January 2005. I thought it was over. But then my bank account was debited from XS4ALL and this time for a dialup account from March to May 2005. Which of course I am not using at all.

I don't understand. I don't know what to do with them. I feel very frustrated of course.

Would you please help me. Thank you very very much. Met grote dank.

 

[rve123]

Hello
First I want to say that my English is not very good.

I Think you should have to contact XS4All again. They are the only one who can disconnect your account. Explain what happened and tell them your problem.

 

[Frisian]

Contact them again and again.
That's the only solution I'm afraid.
They are the only one who can sourt this out.

 

[adnieuwenhuizen]

Order your bank to book back the money to your account each time a booking take place and inform xs4all once more.

 

[upsidaisy]

I need some additional information please.

What is the date your adsl account started en what is the exact procedure you have followed ?